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robots shaping the future of warehouse operations

Robots are Shaping the Future of Warehouse Operations

Artificial intelligence, virtual reality and robotics have all become hot topics when it comes to the future of the supply chain. Advanced robotics are already being utilized in warehouses around the world. As robots continue to prove themselves through real-life applications, this field of technology is on course to solidify its presence in warehousing. Here are some examples of companies changing the landscape of supply chain focused robotics.

Companies Shaping the Future of Robotics in Supply Chain

Amazon Robotics

One of the biggest examples of success with robotics in the supply chains is e-commerce leader Amazon. Their Amazon Robotics program utilizes two different forms of robotics that specialize in picking and packing: collaborative systems and non-collaborative systems. Non-collaborative is more prominent within warehouses because it allows employees to stay in place while robots move goods around the warehouse. This method doesn’t require physical interaction between warehouse workers and advanced technology. 

Amazon’s robots carry shelves of products around a chain-link cage using QR codes on the floor for navigation. The shelves are then loaded and unloaded based on order demand by warehouse employees. Amazon’s robots increase fulfillment speed, picking accuracy and make employee tasks less repetitive and sedentary. 

Fetch Robotics

Fetch Robotics has come up with a more independent application of robotics in the warehouse to replace forklifts. They have created freight robots including the automated version of Freight 1,500 (coming later in 2020) and CartConnect500 that can pick up items from one place and move them to another without any human interaction. 

Both of these models have attachable, industrial-grade carts that can carry a variety of containers to improve efficiency and organization. CartConnect500 can transport up to 1,100 pounds while the fully autonomous version of Freight 1,500 will be able to hold 3,300 pounds. The CartConnect500 and other freight-focused robots aim to automate repetitive processes and enable warehouses to operate efficiently with fewer employees doing manual tasks. 


Robots promise to provide increased productivity in warehouses around the world. As new models of non-collaborative and collaborative robotics are integrated into the workplace, it will be interesting to see how they join forces with humans! 

 

FedEx’s Breakup with Amazon Draws Battle Lines in the Fight for Shipping - Kuebix TMS

FedEx’s Breakup with Amazon Draws Battle Lines in the Fight for Shipping

FedEx is breaking up with Amazon as the e-commerce giant continues to make waves in the shipping industry. The carrier announced that it will choose not to renew its ground freight contract with Amazon for any final mile delivery, effective September 2019. This comes only 2 months after FedEx announced that it would end Express air shipments with the e-commerce company. Amazon made up roughly 1.3% of FedEx’s total sales in 2018.

According to spokespeople from both companies, the breakup is amicable, an Amazon operations executive even tweeting “we wish them nothing but the best, conscious uncoupling at its finest.” But this conscious uncoupling goes deeper than a simple business incompatibility.

Here’s what you need to know about why FedEx and Amazon have officially parted ways.


Amazon’s Bid to Transform the Shipping Industry

It’s no secret that Amazon has ushered in an era or super-fast, super-convenient online shopping. The company has become the #1 e-commerce platform, bringing in close to $232 billion U.S. dollars in 2018 net sales. By promising Prime members free, 2-day shipping on thousands of items, Amazon has built consumer loyalty and changed the way shoppers think about shipping. Customer expectations have changed and 2-day, or even faster, delivery is now expected. In fact, Amazon plans to make 1-day delivery standard for Prime members in 2020.

Amazon

In order to meet these pie-in-the-sky delivery promises, Amazon has decided that a ‘go-it-alone’ strategy is needed for their logistics operations. Instead of solely relying on established parcel carriers like FedEx, UPS, or the United States Postal Service (USPS), the company is increasingly developing their own shipping networks. This includes building out their own fleet to fulfill final mile deliveries. Most recently, Amazon announced that they will pay their employees $10,000 and 3 months’ pay to quit and start their own Amazon delivery service.

In addition to expanding their ground fleet operations, Amazon has also added hundreds of fulfilment centers to its logistics network, announced its groundbreaking drone delivery program, and added next-day air capacity with leased jets. It’s not surprising that FedEx feels the need to distance itself from a company that appears to be stepping into their territory. The company is taking short-term pain over the possibility of continuing a potentially damaging relationship long-term.

FedEx Bets On Wal-Mart and Other E-Commerce Businesses

Amazon officially surpassed Wal-Mart as the world’s largest retailer earlier in 2019. That isn’t to say that Wal-Mart doesn’t pose a threat to Amazon’s monopoly in the e-commerce world. Wal-Mart has some 2.2 million workers, a number roughly 4 times the number Amazon employs. It also already owns a vast amount of real estate, strategically dispersed across the USA. Not to mention that Wal-Mart owns one of the largest private fleets in America. By building upon this base, Wal-Mart has ramped up efforts to compete with Amazon in the e-commerce sector. This includes plans to roll out a 1-day delivery program that shoppers can take advantage of without any membership fees.

Parcel and E-commerce

FedEx appears to be betting on Wal-Mart as Amazon’s primary rival in the fast and free online shopping industry. According to the founder of SJ Consulting Group, a company providing data and advice to logistics companies, the decision to sever ties with Amazon is a way for FedEx to “get Walmart to realize that they’re not working with Walmart’s biggest competitor and to have Walmart make FedEx their primary carrier.

To make up for the short-term loss of 1.3% of their business, FedEx also announced in May that they would begin seven-day ground freight services at the beginning of 2020. This move will likely make them an even more desirable carrier for companies like Wal-Mart, Walgreens, and other retailers in the e-commerce space.

The Future of Final Mile

The breakup of Amazon and FedEx is just another example of the battle lines being drawn between Amazon and the rest of the retail industry. As companies seek to differentiate themselves from the e-commerce behemoth, changes as small as choosing a different carrier can be important. FedEx appears to already be taking steps to compete against Amazon’s 2-day and 1-day delivery promise. The future of final mile delivery is still uncertain, but the main competitors are just now entering the ring.

Amazon

Amazon Prime Day 2019 – ‘Christmas in July’ for E-Commerce

Today marks the start of the fifth-annual Amazon Prime Day – a 48-hour marathon of discounts on a wide array of products offered exclusively to Amazon Prime members. Since the first installation of the unofficial holiday in 2015, Amazon has extended the event through products launched exclusively at the start of the sale and $10 to spend on Prime Day for any members who spend $10 at Whole Foods within a certain period beforehand.

2018 Amazon Prime Day sales are estimated to have hit $4.19 billion, increasing nearly 74% in comparison to 2017’s sales of $2.41 billion. With this year’s event scheduled to run for a full 48 hours in comparison to 2018’s lasting for 36 hours, sales are expected to continue to trend upward.

Participating in Amazon Prime Day

For brands utilizing the promotional frenzy, having a successful Amazon Prime Day is far more complicated than discounting a product and crossing their fingers. The first (and arguably most important) key to success is accepting and aligning yourself with the focus on Prime-eligible products. Most shoppers prefer and seek these products out, so shipping inventory to ‘FBA’ (fulfilled by Amazon) locations ahead of time is crucial. Preparing supply chains well ahead of time is necessary for many e-tailers to be successful during this important event. Brands are also encouraged to use Amazon’s discount coupons, a self-serve feature that can be set up by any vendor or seller on Amazon.

However, driving sales isn’t the only way to take advantage of Amazon Prime Day. Many brands use this day as an opportunity to increase awareness about what they have to offer and also test how their audience will receive products they are considering launching. Products that have consumers leaving rave reviews and purchasing backups make them all the more likely to remain popular once the sale is over. Consumers will also be more willing to try new products since a discounted price makes buyers more comfortable because there’s less financial risk attached with the possibility of disliking the product.

Competition

As the popularity and overall awareness about this event grows, more and more retailers are stepping up to the plate and offering their own discounts in an attempt to compete. RetailMeNot estimates that in 2019, 250 retailers will take part in the unofficial holiday by offering discounts of their own. This is a significant increase from 2018’s 194 retailers, which can be attributed to the steady incline of consumer engagement and timeline of the event.

Walmart is offering deals for a longer period of time than Amazon Prime Day in an attempt to compete, while Target is echoing the exact dates and placing a heavy emphasis on the fact that there’s no membership required to participate in their biggest summer sale.

It’s clear that whether you are a vendor, Prime member, or regular customer, opportunity is about to pour in from every direction. Gear up and get ready – ‘Christmas in July’ is officially upon us!

Prime Air Drones Kuebix

Amazon is Taking Prime to New Heights With Amazon Prime Air

With the extreme ease and convenience free 2-day shipping gives customers, Amazon is already changing the world. Many retail stores, such as Toys ‘R’ Us and Payless Shoe Source, have lost market share to Amazon, eventually leading to store closures. There is a very high demand for customers who want their packages delivered to them as soon as possible.

Now Amazon believes that they have found a new approach to provide even faster shipping – one that would allow customers to receive their packages within as little as 30 minutes! The concept of Amazon Prime Air was introduced to meet this need. Amazon Prime Air is an electric drone program that will drop small packages directly to customers’ doorsteps.

How Does Amazon Prime Air Work?

According to Amazon, safety is their priority. They wanted to ensure that the design of the drone would include stability and efficiency, so they created a hybrid design which would allow the drone to depart vertically and transition to airplane mode once in the air.

Amazon also claims that the drone is stable in windy conditions due to its six degrees of freedom, which Techopedia defines as “the specific number of axes that a rigid body is able to freely move in three-dimensional space.” The drone is able to fly up to 15 miles with an altitude of about 400 feet, using advanced sensors and artificial intelligence (AI) technologies to navigate through static and moving objects that can interfere. The drone can only deliver shipments under 5 pounds, but this isn’t a problem for the e-commerce giant which claims that 75-90% of the items it sells meet these criteria. This makes a very fast and convenient delivery option for customers who need their shipments in a pinch!

How Will Prime Air Affect the Transportation Industry?

The transportation industry currently involves plenty of physical labor such as actually driving on the road and loading/unloading shipments. Cars and trucks in transit to ship products require money being paid for the gas, money to the drivers, and wear and tear on the vehicle. That doesn’t even include the risk of damage in cases of accidents! Technology within the Amazon Prime Air drones makes them completely reliable for safe delivery of shipments. Since the drones specifically handle smaller packages, trucks and cars are still needed for bigger shipments. However, this new technology would save a lot of time and money that could be wasted from empty backhauls or trucks traveling partially empty. The supply chain of products would be less costly, more efficient and customers’ growing expectations around the speed of delivery would be met. Drones are also more fuel efficient since they are electrically charged.

So What Happens Next?

It is no question that technology is advancing very rapidly. The market for drones will be worth an estimated $127 billion by the year 2020, meaning that many businesses may be in jeopardy if they don’t compete with Amazon’s fast delivery times. If customers are able to receive their shipments within half an hour by using Amazon Prime Air, it will likely be a major hit with consumers throughout the entire world! Amazon claims that the Prime Air program will launch before the end of 2019, so the transportation industry could go through a drastic change very soon. So next time you purchase an item from Amazon, there could be a drone showing up to your doorstep!

Kuebix TMS Half Year Predictions

2019 Transportation & Supply Chain Half Year Review – Where Are We Now?

At the end of 2018, we made some predictions about what 2019 would look like for the transportation and supply chain industries. With the half-year mark around the corner, it’s time to review those predictions and see which have proven to be accurate and which trends will continue to be important during the second half of 2019.

Prediction: Big changes—and a more holistic, organization-wide approach—to global supply chain strategies.

This trend continues to be true for many companies, especially those in the manufacturing industry. Companies are placing even more emphasis on their global supply chains to meaningfully impact their companies’ bottom lines. Ongoing tariff wars and the associated uncertainty/repercussions have meant that top-level executives are balancing their financials more carefully and managing risk from volatile markets. American companies importing raw materials, parts, or finished goods from China will face their newest hurdle on July 6, 2019, when a 25% tariff goes into effect on $34 billion of Chinese goods.

Prediction: More intense focus on data analytics in supply chains.

Data analytics continues to play a key role for supply chain professionals looking to examine, analyze and interpret data related to supplier risk, tariff risk, logistics costs or manufacturing costs. Being able to accurately analyze data and efficiently leverage the findings is an important investment for any growing business. According to Forbes contributor Yasaman Kazemi, “Data, as opposed to capital, is useless without the tools that allow organizations to order, understand, and gain deeper insights from it.” More companies are implementing advanced technology in their supply chains such as transportation management systems (TMS), warehouse management systems (WMS), and enterprise resource planning systems (ERP) to help manage an increase in data.

Prediction: China’s expanding global reach and economic power.

China’s One Belt One Road (OBOR) investments in the Middle East and Africa and infrastructure investments in modes including rail lines, roads, ports, bridges and even schools are helping the country continue to outpace other countries’ economic expansion as they build long-term economic ties and trading partners. In the International Monetary Fund’s (IMF) latest forecast it expects that China’s economy will grow by 6.3% in 2019, up 0.1% over its last prediction. Though this number is impressive, it was announced in May that this is the lowest China’s growth has been in 17 years. Contributing to this slow-down are the continuing trade wars and ongoing concerns about intellectual property rights violations. China has remained unsuccessful in the intensifying negotiations to repeal the ban on Huawei, the world’s largest telecom supplier and second largest phone manufacturer. With a lifting of these bans in the United States, China would be able to gain market presence in an important industry they have dominated in other countries around the world.

Prediction: “King Consumer” and ever-faster delivery of e-commerce orders.

This particular trend has been all over headlines throughout the first half of 2019. The most important announcement came in April with Amazon’s announcement that they will be transitioning from a 2-day shipping guarantee for their Prime members to a 1-day shipping guarantee. This is a lofty goal, but one most consumers will willingly benefit from, steadily driving shoppers away from Amazon’s competition. In a bid to keep pace with Amazon’s exceptional service, Wal-Mart has announced that they will begin an unlimited grocery delivery program that will have couriers physically entering customers’ homes to deliver their groceries. Both Wal-Mart and Target have made moves to bolster their same-day and 1-day delivery programs.

Prediction: Intensified technological disruption and innovation.

As we approach the end of the second quarter of 2019, transportation companies are becoming more accustomed to new technology like the federally mandated requirement to have ELDs equipped in trucks. Some carriers and companies with private fleets are even beginning to leverage technologies like virtual reality to ease the cost and time expenditures associated with training drivers to get their CDLs. Other companies are installing RFID tags and other tracking software on pallets or even individual goods to improve their supply chain visibility. USPS and other delivery companies have begun trial runs with autonomous trucks, still, others have begun investing in electric vehicles and even drone technology. Artificial Intelligence (AI), Machine Learning (ML), the Internet of Things (IoT) and the sharing economy continue to make headlines for the supply chain industry and we don’t expect this trend to slow down any time soon.


The first half of 2019 has progressed much as anticipated, though not always in the specific ways we expect. Technology that couldn’t have been dreamed of 20 years ago has continued to play an important role for transportation and supply chain companies. New trials, beta technologies, and promises to consumers for 2020 are well underway. Moreover, the global conversation about trade, especially with China, continues to be front and center. Shippers, suppliers, carriers, and every other supply chain stakeholder are looking for new and more efficient ways to conduct their businesses. Whether that’s by leveraging data analytics, the IoT, or a revolutionary fleet of vehicles, there will surely be many exciting trends to look forward to as the second half of 2019 begins.

One way companies can find efficiencies for their supply chains in the face of these trends is to leverage Kuebix Community Load Match, a truckload spot market within Kuebix TMS that connects shippers with a vast ecosystem of truckload carriers.

Amazon Prime 1 Day Shipping Kuebix

What Amazon’s One-Day Delivery Promise Means for Supply Chains

Amazon is once again raising the bar for speed of delivery with its announcement that the company’s new goal is to make 1-day delivery standard for Prime customers. Amazon’s 2-day free shipping guarantee has already had huge implications on supply chains, so much in fact that the term the “Amazon Effect” was coined just to describe it.

The Amazon Effect is a trend where customers expect incredibly fast delivery, full visibility to tracking information, and great customer service because of the experience they get with Amazon Prime deliveries regularly. Customer expectations have increased because Amazon has proven it’s possible to deliver products in just 2 days, and to do it for free.

How Does Amazon Plan to Make 1-Day Delivery a Reality?

Amazon has laid out an aggressive strategy to make their 1-day standard delivery promise a reality. The company has announced that they will be greatly expanding their Delivery Service Partner program by incentivizing current employees to open their own package delivery businesses. Current employees will be offered $10,000 and three month’s pay to open their own delivery business, greatly reducing the risk and difficulties associated with staring a new company.

By removing many of the barriers to entry, Amazon hopes to expand the number of available trucks to deliver final mile packages across the country. With more available capacity to hand, Amazon will be able to get products to end customers faster. According to Amazon, entrepreneurs who take advantage of this new incentive program will have access to logistics technology, insurance, and support to be successful. Delivery partners who expand their fleets to 40 vehicles can earn as much as $300,000 in annual profits.

As Amazon increasingly replaces human labor in their warehouses with technology, this is also a strategy to move employees into new, fruitful positions with upward mobility. Many employees who may find their jobs in jeopardy of being replaced by robots can make the switch now to being delivery partners. Amazon is not only encouraging current employees to begin final mile shipping operations; the company will also be reimbursing military veterans up to $10,000 to start their own programs.

What Does This Mean For Companies With Their Own Supply Chains?

Customer expectations are about to rise again. Companies with freight to ship will need to work even harder to deliver superior customer experiences without going into the red. Every business will need to emphasise fast shipping and complete shipping visibility in order to compete with the outstanding service Amazon provides its customers.

What Can Companies Do to Keep Up With Increasing Customer Expectations?

Companies need to leverage network-based technology like Kuebix TMS to optimize their supply chains and connect to the greatest number of opportunities to collaborate with other businesses.

It isn’t feasible for most companies to create their own extensive private fleets like Amazon is doing with its Delivery Service Partner program. Instead, businesses need to connect with capacity already available in the industry to find opportunities to cut back on costs and improve speed of delivery.

Programs like Kuebix Community Load Match help shippers quickly and easily connect to a vast ecosystem of dedicated truckload carriers. Through Community Load Match, shippers can receive spot quotes and book loads without needing to pick up the phone.

Amazon is expanding their network by incentivizing employees to create delivery services. Other shippers can expand their networks by leveraging Kuebix to access new, valuable sources of capacity alongside their negotiated carrier rates.

king consumer kuebix

Want to be like Amazon? Treat Your Customers Like Kings.

While many companies consider Amazon to be the ultimate competitor, Amazon didn’t become the trillion-dollar retail and distribution behemoth it is today by focusing on what its competition was doing. Instead, it focused on exciting and delighting its customers.

Remember, Amazon started out selling books. Bookstores were its main competition. Amazon did not aspire to beat bookstores at their own game. Instead, Amazon created an entirely new game.

In a talk at the Economic Club of Washington back in September, Amazon founder Jeff Bezos told his audience, “The number 1 thing that has made us successful by far is obsessive-compulsive focus on the customer as opposed to obsession over the competitor.”

In fact, customer obsession is the very first of Amazon’s 14 Leadership Principles: “Leaders start with the customer and work backward. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.”

It’s this unrelenting drive to address customer needs that’s made Amazon “the everything store.”  From day one, Amazon observed its customers, asked for their input, anticipated their wants and needs, and treated them with complete trust and respect. Amazon has been able to build –and scale – its legendary customer service by paying attention to customer behavior and delivering on promises so well that it changed the meaning and importance of “customer expectations.”

Amazon makes their customers “king.” They’ve proven the validity of this strategy by lapping up 50 percent of US e-commerce sales in 2018, per TechCrunch.

Nowadays, customers demand Amazon-like services, a trend known as “the Amazon effect.” Customers want to know where their orders are when they will arrive, and if there is a delay. Amazon does all that – and your business can too with the help of technology. To be able to meet customer needs, Amazon uses technologies to track and optimize shipments, giving visibility to customers so they know what is happening to their orders all along the supply chain.

To make customers king, businesses need to offer a technology-driven experience that gives visibility into transportation processes from order entry to proof of delivery. Shippers use TMS like Kuebix to find scarce capacity, analyze freight rates and secure transportation. Businesses can compare carrier rates side-by-side and choose the best rate that the shipment demands, ensuring quick and efficient deliveries to their customers. They can also provide their customers with real-time tracking and a level of visibility that can only be gained with technology.

Kuebix - Amazon Prime Day

Amazon Prime Day’s Impact on the Supply Chain

Amazon Prime Day kicks off today at 3:00 PM EST and is one of the biggest e-commerce days of the year, with sales growing over 60 percent year-over-year since 2016. Prime Day features deep discounts for Amazon Prime members and will generate sales to rival those of the holiday season, even during one of the year’s lowest sales periods. Retailers supplying the 560M+ items available every day on Amazon in the USA are upping their game with the help of technology to meet expectations for quick deliveries and excellent service by optimizing their shipments and improving visibility.

Amazon Prime Day is like Black Friday, only in July, and demonstrates how consumers’ adoption of e-commerce shopping is growing at a pace that far exceeds expectations. E-tailers shipping into Amazon fulfillment distribution centers (FDCs) are focusing on improving efficiencies within their supply chains and streamlining operations to keep pace with the increased volume. By leveraging the power of technology, retailers are lowering transportation costs, finding needed capacity, and gaining visibility into operations to ensure customer service expectations are met.

Prime Day comes at a time of year that has been traditionally slow for the supply chain industry. There aren’t any major holidays, and back-to-school hasn’t quite started. However, the popularity of the event coupled with the capacity crisis and driver shortage are causing roadblocks for some retailers who haven’t already optimized their supply chains. To keep up with the heightened order volume, retailers must streamline internal processes, ship products more efficiently and maintain a heightened level of visibility to order line items.

Retailers are turning to technology to improve their internal processes through order integration, rate-comparison and freight pay and audit features. Global logistics communities are uniting carriers and shippers to find optimal routes to share assets and fill empty miles. Powerful optimization tools are consolidating loads and planning the most efficient routes to cut down on transit time as well as costs. All these processes are being made possible by technology and are helping to combat the capacity crunch by making shipping more efficient and utilizing assets to their fullest.

Amazon has set the bar high in terms of order visibility. Companies are now taking advantage of technology to gain visibility into their supply chains, resulting in superior customer service and more efficient operations. The adoption of technology like tracking devices, on-board computers, and cloud-based portals means that retailers can collaborate with carriers to improve performance. Carriers can provide an updated status of their delivery so that retailers know where goods are at all times and when to expect their arrival. If a delay is going to happen, the customer can be alerted, which improves satisfaction.

The industry is braced for “Christmas in July” as the countdown to Prime Day draws to a close. The deep discounts on more than one million items, both Amazon-branded products as well as items from third-party sellers, are guaranteed to have a large impact on the supply chain this year. In order to keep up with increased order volume and inventory turns, shippers are turning to technology to improve their processes and speed up delivery.

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