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The Future of Shopping for Groceries

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This past year has brought on a number of changes regarding the “typical” way of doing things. One of the biggest changes has been how we shop for groceries. Grabbing a shopping cart and filling it with fresh produce, fruits and vegetables has been the way the world buys food for a long time. However, the pandemic has made consumers uncomfortable with this method as it can be time consuming and involve crowds. Grocers have taken this opportunity to explore automation and online shopping within their stores.

The Rise of Online Grocery Orders

While some grocery stores had rolled out online shopping programs prior to the pandemic, they drastically increased in popularity as a result. Shoppers can fill their carts online, pay and either pick up their purchases or have them delivered. For many shoppers, reducing or completely eliminating their time spent in grocery stores is worth any additional cost. According to industry data, the adoption rate for online grocery shopping has exploded. Consumers who use this method once or twice are 80% likely to come back and place another order.

The demand for online grocery shopping is beginning to outweigh the number of employees available to support the initiative by assembling orders. As a result, popular grocery stores like Walmart, Kroger and Albertsons are starting to invest in high-tech solutions involving robots packaging these orders for them. Some stores already have robots walking through aisles and taking inventory data. 

Make Way for Fully Automated Grocery Stores

Robots able to package online orders are just the beginning of automation in grocery stores. Urbx is a startup company that’s planning on building a grocery story with an automated fulfillment system called Urbx Market. Construction of its first location in Boston will be finished by the end of 2022. Instead of containing product aisles and a service department, Urbx Market will have ordering kiosks for customers to use and robots that deliver orders within minutes. 

Consumers value an in-store shopping experience because they are able to see, smell and even touch products before purchasing. However, the pandemic has changed things and quick fulfillment with limited contact has become more important. This change in mindset made way for entirely automated grocery stores like Urbx Market. Shoppers will be able to select, purchase and receive their quality products faster than ever before. Thanks to the elimination of costly, manual processes, these quality products will be available at consistently low prices. 

The implementation of advanced technology in grocery stores is just beginning. Robots have already started improving operational efficiencies and will expand as more brands invest. With one of the first fully automated grocery stores set to open its doors at the end of next year, it’s safe to say that the future of shopping for groceries is on the fast track for change!

How Plant-Based Protein is Shaking Up the Food Industry

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When most people think of plant-based proteins they picture products like tofu and veggie burgers. However, the plant-based foods industry has started to move towards products that look and taste like meat without any animals involved. These new options are being advertised as a healthy and sustainable alternative for those who choose not to consume meat in addition to those who do.

Plant-based versions of burgers, sausage patties and chicken nuggets created to taste like the real thing are starting to appear in most grocery stores. More recently, they have started to gain traction and appear on the menus of popular restaurants and fast food chains. Technomic Ignite menu data predicts that plant-based proteins will grow 35% on menus by the end of 2022. Their rise in popularity can be credited to a change in consumer perspective. Plant-based proteins are largely recognized as an alternative for vegetarians, vegans and other lifestyles that choose not to consume meat or animal products. While this still holds true, growing sustainability concerns have consumers outside of these lifestyles picking plant-based options off of the menu. Meat consumption is a major contributor to environmental damage and consumers are in search of another option that tastes just as good. Companies like Beyond Meat and Impossible Foods are working to provide a solution.

McDonald’s recently announced its three-year deal with Beyond Meat, making them the “preferred supplier” for the meatless burger in the McPlant. The two companies plan on exploring and co-developing other plant-based items like chicken, pork and eggs. Beyond Meat also has partnerships with PepsiCo and Yum! Brands, the parent company of KFC, Pizza Hut and Taco Bell.

Tesco, a grocery and general merchandise retailer based in the U.K., pledged to increase its sale of plant-based proteins and meat alternatives by 300% by 2025. To reach their goal, Tesco plans to make these products more available, affordable and visible to shoppers who visit their stores. Tesco will also be working directly with their suppliers to bring new plant-based innovations to customers.

What this Means for Supply Chains

The popularity of plant-based proteins and other alternatives have disrupted the global meat industry in a way that traditional burger companies did not expect. Before plant-based options became popular, burgers made of meat did not have a competitor.  As demand launches meat-free alternatives out of grocery stores and into restaurants all over the country, plant based proteins and their supply chains have their work cut out for them.

As the plant-based protein industry continues to expand and create new products, companies will need to rely on their supply chains to keep things running smoothly!

 

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Unique Challenges Facing Food & Beverage Supply Chains

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Food and beverage companies produce and distribute essential products every day. The Covid-19 pandemic has resulted in food shoppers buying supplies for a longer period of time (ex. shopping for 2 weeks at a time instead of 1) and purchasing products such as toilet paper, paper towels and disinfectant wipes in bulk. Practicing new skills like baking banana bread and sourdough bread have become popular ways to pass time. A recent study by Acosta revealed that 50% of respondents are spending more on groceries than they did pre-pandemic. Below are just a few of the elements challenging food and beverage supply chains as they race to keep up with heightened consumer demand.

Temperature Control Needed for Freshness

Not all products are able to travel in a standard truck responsible for the delivery of many different types of freight. Some food and beverage products must be stored at a specific temperature. Failing to meet the optimal conditions can result in the degradation of the quality of food and render products unsellable. To meet the needs of these products, shippers have to use refrigerated trucks. Making sure that a temperature-controlled truck is available and able to fit all of the required products is an added process for logistics professionals to consider.

Products Sensitive to Expiration Dates 

Nearly all food and beverage products have an expiration date on their label. While non-perishable items offer more flexibility in terms of when they hit the shelves, products like fresh produce and vegetables are not as forgiving. Time-sensitive products must be moved efficiently to ensure they reach their final destination in a condition that’s prime for selling. Shoppers want fresh vegetables and produce that will remain fresh for a period of time even after purchasing. It’s up to food and beverage companies to make sure their perishable products are in the right place at the right time.

Rapidly Expanding Product Variety

Consumers are starting to gravitate towards healthier products made of fewer ingredients. However, they are not interested in compromising on taste. Manufacturers are constantly adjusting to consumer taste and preferences which creates a wider variety of products. For example, a product as simple as yogurt now dominates the refrigerated aisle of grocery stores to accommodate different flavor preferences and dietary restrictions (oat, almond and soy bases to substitute for dairy). With each new product comes new storage and transportation specifications, making it even more complex for supply chains to keep stores stocked.

How Technology Can Help Keep Food & Beverage Supply Chains Moving

Food and beverage businesses are juggling unique challenges within their industry and those brought on by Covid-19. Implementing technology like Kuebix TMS into their supply chains gives power back to the shipper and lightens their workload. With Kuebix TMS, food and beverage companies can rate, book and track their shipments in a single system. Kuebix TMS gives users complete visibility and control over their logistics operations, making it easier than ever to keep even the busiest supply chains moving. Real-time tracking information and detailed analytics empower shippers to improve their customer service and make better informed decisions.

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Consumers Aren’t Scared to Spend Money on Halloween

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October is nearly over and that means Halloween is approaching, heralding the beginning of the holiday shopping season. Many supply chains have been preparing for months, some starting as early as January to prepare for the busiest shipping time of the year. Even if your company doesn’t supply or manufacture Halloween-related merchandise, it’s likely that you and your family will fuel the demand for products in some way. In fact, almost 70% of Americans plan to participate in Halloween celebrations this year. Whether you’re purchasing candy, porch decorations or a costume for your dog, few Americans escape the commercial aspect of this spooky day.

Halloween Shopping by the Numbers

The National Retail Federation (NRF) estimated that Halloween sales will top $8.8 billion ($86.27 per household). This year’s total is expected to be the third-highest out of the fifteen years the survey has been conducted. While the total amount spent hasn’t changed too drastically in the past few years, there’s a noticeable change in the motivation of consumers. Many purchases they make are influenced by friends, neighbors or celebrities on social media. Here are a few consumer statistics to consider as the season reaches its peak.

Kuebix Halloween Infographic

Balancing Supply and Demand

Most consumers know the type of candy, costume or decoration they want before going to the store. They expect retailers to be fully stocked to make the selection process as easy as possible and establish brand loyalty. This is especially important for Halloween staples like bite-sized candy to hand out and pumpkins for carving into jack-o’-lanterns. Consumers who walk into a grocery store or department store and don’t find what they’ve come for are unlikely to stick around to buy additional merchandise, resulting in lost sales and poor customer satisfaction. This lack of supply is bad for business.

The inverse is also just as detrimental for retailers trying to make a profit from Halloween sales. If retailers have forecasted incorrectly and have too much Halloween merchandise in stock, they will be left “holding the bag” and need to deeply discount merchandise in an attempt to sell it quickly after Halloween. This is particularly important for items with expiration dates that need to be off shelves quickly.

Demand planners should also keep in mind regional preferences. Running out of Skittles in California or Florida may be worse for customer satisfaction than in Massachusetts. Check out this interactive map from the CandyStore.com to see your region’s favorite Halloween candies.

Source:  CandyStore.com.

While some people look forward to the 75% off candy sales on November 1st each year, these sales are a result of inaccurate demand planning leading up to the holiday. Balancing supply and demand is crucial leading up to any retail holiday.

Where Are Consumers Doing Their Halloween Shopping?

Though this year isn’t anticipated to be a record-setting year in terms of overall sales (that record was set in 2017), the total amount being spent by Americans is still impressive. That means that consumers are opening their wallets with the plan to spend. However, having products for sale in the right locations is becoming more of a challenge for retailers and manufacturers. In order to capture customers, many companies are diversifying where they sell. Consumers now have many more options than traditional brick-and-mortar stores. They can shop online, at local grocery stores, at specialty stores, department stores and even at convenience and pharmacy locations. Retailers like Target and Walmart have expanded their online presence in order to capture customers that prefer to shop online.

In 2018, the National Retail Federation reported that 24% of Halloween shoppers who bought costumes or Halloween supplies did so online. While this number continues to rise, many shoppers still prefer to see what’s for sale in-store.

Don’t Be Frightened by the Halloween Shopping Season

Whether you’re a manufacturer, retailer or consumer, Halloween is a busy time of year for the supply chain. Stores become full of seasonal merchandise and consumers see advertisements and Halloween decorating inspiration on all sides. Hopefully, most companies have their logistics operations well in hand and are on track to meet customers’ needs without excessive leftover stock. If you’re planning to participate in any Halloween activities this year, we hope you have a spooky day!

product recalls kuebix

The 10 Biggest Product Recalls of All Time

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Product recalls are a common occurrence in many industries. This is especially true for food and beverage, automotive manufacturing and pharmaceuticals where the products could directly endanger their purchasers if something is defective.

Recently, there was a nationwide recall on romaine lettuce that had social media in a frenzy and kept salad off of dinner plates all across the country. Adam Bros. Farming, Inc. in Santa Barbara County recalled several types of lettuce harvested November 27-30, 2018 due to being potentially contaminated with E. coli, a dangerous bacterial infection. Even the CDC issued alerts warning consumers now to buy romaine lettuce for several weeks.

Though this recall was dramatic and large in scale, it paled in comparison to some of the other product recalls over the last few decades. Here’s a look at the biggest product recalls of all time, starting with the 1982 Tylenol recall which resulted in 7 deaths.

The 10 biggest product recalls

Rank Recall Cost (as of March 2018)
10 Tylenol $100M
9 Peanut Corp. of America $1B
8 Toyota Floor Mats $3.2B
7 Pfizer’s Bextra $3.3B
6 General Motors Ignition Switches $4.1B
5 Samsung Galaxy Note 7 $5.3B
4 Firestone Tires and Ford $5.6B
3 Merck’s Vioxx $8.9B
2 Volkswagen Diesel Engines $18.3B
1 Takata Air Bags $24B (and counting)

Source: Kiplinger

Product recalls are generally a nightmare to manage and supply chain departments take most of the brunt. In order to ensure the public’s safety, mitigate the cost of the recall and get operations flowing normally again, supply chain professionals need to react quickly. To guarantee the best chance for a “successful” recall, logistics professionals need to be able to track and trace their orders down to the SKU level.

Being able to see where the affected product started, its journey through the supply chain, and where it eventually ended up is crucial. Companies with this level of visibility can identify the customers who received the recalled product and alert them without having to send a blanket message to the entire industry. This can save time and reduce the waste of recalling product that isn’t contaminated or defected.

Any time orders are consolidated or the product is touched is a risk to lose visibility. Transportation management systems (TMS) can be leveraged to retain visibility to orders down to the SKU level in real time. This means that companies with an ongoing recall can pinpoint the areas needing immediate attention and act quickly to minimize the negative impact. Establishing a method to track and trace orders is the best preventative method supply chains can take to prepare for potential recalls.

How Food & Beverage Companies Can Optimize Their Inbound

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Food and beverage businesses have complex supply chains with many unique characteristics: ever-changing customer tastes, tight margins on store shelves, fresh products that may spoil, expiration dates on products, and more. Getting the right volume of products at the right time, and at the right location, is no easy task. Visibility into and control of supply chain processes will allow food and beverage businesses to address these challenges while meeting business goals.

Frequently overlooked and often pushed to the bottom of a shipper’s supply chain agenda, good inbound freight management can help companies improve shipment visibility, save money, and enhance customer service—all of which add to the bottom line and boost profitability. Done right, inbound freight management does more than just help companies gain an understanding of where their shipments are in real time. It also enables better relationships with carriers and suppliers for consolidation efforts, establishes routing guides that lead to much better dock efficiency, and empowers strategies for continuous improvement initiatives.

Food and beverage companies get dozens of deliveries a day from different suppliers. These inbound shipments aren’t coordinated or consolidated, fostering inefficiencies from the excess number of deliveries. Little visibility into arrival times and frequent changes to inbound deliveries wreaks havoc at the dock and warehouse, which can make accessorial charges skyrocket and your inbound transport costs go off the charts.

Small to large food and beverage companies have found a TMS to be the perfect tool for addressing the many challenges that come with managing inbound freight. For example, one food retailer that operates over 200 stores across seven states had a couple hundred LTL deliveries per week, but by using Kuebix TMS, they were able to lower the number of deliveries to 20 or 30 per week by combining LTL deliveries into full truckload deliveries from the consolidation points. The typical cost for unloading a truck is $200, leading to approximately $34,000 in savings per week just on unloading costs!

Here are three steps you can take to start managing your inbound freight more effectively today:

1. Partner with your suppliers to lay out a plan of action. Determine the most cost-effective and efficient way to ship and unload your freight, and build a plan with your suppliers that benefits both parties. There is no “magic number” for a percentage of shipments that should be vendor-controlled vs. customer controlled. Give your suppliers a choice so that they can select the most effective service and billing procedure. Then, implement a standard routing guide for supplier compliance. This will establish a set of mandatory guidelines that will be used for all vendor-controlled (VDS) and customer pick-up (CPU) shipments. Supplier compliance programs reduce your cost of goods by making your carriers and warehouse more efficient. In the event your suppliers fail to comply, they will share in your cost through violations outlined in the routing guide.

2. Create strong alliances with your carriers. Consolidate inbound shipments to full truckload wherever possible to reduce freight and unloading costs. Reducing the number of individual LTL shipments will decrease the cost of freight, dramatically increasing the efficiency of your distribution center and significantly reducing unloading costs. Think how much more efficient your operations will be with fewer trucks and fewer deliveries. For example, unloading 10 to 14 different LTL shipments can be five times the cost of unloading a single truckload. The customer and the supplier can share all of these savings through the efficiency of consolidated shipments and drop trailer programs. By consolidating your LTL pool, you can simplify yard management and maximize consolidation opportunities. Select carriers that provide attractive rates and superior service and try to limit that set to two to four different carriers, whether the shipments are CPU or VDS. This will give each carrier enough business to ensure LTL consolidation does not affect service levels. Having a strong partnership with your carriers also opens up other opportunities for additional savings such as backhaul agreements with LTL carriers to consolidate freight to single truckload for pick up by your own fleet for the final mile.

3. Leverage technology to your advantage. Utilize a transportation management system (TMS) to maximize inbound freight management. For example, leverage your TMS to implement an allowance program for freight costs and unloading expenses with your suppliers. In most cases, allowances are negotiated once or twice a year, and rarely take into account fluctuating costs and carrier rates. Oftentimes, market rates rise above negotiated rates. Kuebix TMS enables the creation of dynamic rate allowances to ensure savings on both TL and LTL shipments by calculating the best possible real-time vendor allowances based on actual carrier rates as demand dictates. Additionally, a TMS will also automate tracking, scheduling and door assigned, which will directly reduce your labor spend. Finally, if you cannot measure something it is hard to improve it. An effective TMS will capture every relevant piece of data and return reports, dashboards and scorecards that allow you to analyze your inbound freight program and identify opportunities for increased efficiency.

Ultimately, good inbound freight management facilitated by technology helps shippers achieve cost and productivity goals that very often get overlooked in the logistics space. By taking a step back and gaining a better understanding of your current inbound environment—then working with suppliers and carriers to come up with a plan of action to improve it—you’ll be able to leverage all of the market’s capacity, get the best rates, and gain better visibility over your end-to-end supply chain.
To learn more about optimizing your inbound read “The Art of the Inbound”.

Kuebix Named to FL100+ Top Software and Technology Providers

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Kuebix was named to the 2017 FL100+ awards by Food Logistics magazine! The FL100+ Top Software and Technology Providers list serves as a resource guide of software and technology providers whose products and services are critical for companies in the global food and beverage supply chain. Kuebix was selected for helping shippers increase efficiencies and visibility within their logistics operations, while decreasing costs.

“Kuebix gets food and beverage with clients in the grocery, manufacturing and distribution space, helping these businesses to improve efficiencies and lower prices for a competitive advantage. Whether helping food and beverage businesses to meet new government regulations with real-time track and trace or eliminated paper-based processes, any size business can more effectively manage their freight operations with Kuebix TMS,” said Dan Clark, President and Founder of Kuebix. “We are extremely proud to be selected for this prestigious award.”

“New developments and innovations in the software and technology sector are making sizeable impacts on the global food supply chain,” notes Lara L. Sowinski, editorial director for Food Logistics and its sister publication, Supply & Demand Chain Executive. “The result is a greater visibility, improved regulatory compliance, enhanced shelf life for perishables, and the emergence of a more proactive and nimble food supply chain that benefits both the food industry and its logistics partners, as well as the end consumer.”

For a number of its grocery clients, Kuebix streamlines inbound and outbound freight activities resulting in the reduction of LTL deliveries per week. These companies also use Kuebix TMS for online scheduling, a process that was previously handled manually. The retailers can now give their suppliers specific delivery time frames via Kuebix’s cloud-based, interconnected solution, streamlining the scheduling process and providing tracking information that wasn’t previously available. Kuebix provides insights into the value of lane rates and the value of pickups, allowing these clients to make better informed decisions on managing their transport operations.

Companies on this year’s 2017 FL100+ Top Software and Technology Providers list will be profiled in the November/December 2017 issue of Food Logistics, as well as online at www.foodlogistics.com.

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